Contact BlackPeopleMeet Customer Service
How to Reach a Person at BlackPeopleMeet
Verified Contact Information
Customer Service Number:
-
1-310-759-9579IVR / Automated System Only (No Human Option)
Legal:
-
1-214-576-3272DMCA Inquiries
BlackPeopleMeet Emails:
Customer Service
App Support
Legal
Copyright Infringement Inquiries
Media
Affiliates, Opt-out of Marketing Emails
BlackPeopleMeet Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular BlackPeopleMeet Phone Number
1 (214) 576-3272
Average Hold Time
More than 30 min
Average Calls duration
1 minute
Most Popular BlackPeopleMeet Email Address
customer-care@support.blackpeoplemeet.com
BlackPeopleMeet Live Agent Availability
33% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
Call Volume by Day
View full overview ›
BlackPeopleMeet Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular BlackPeopleMeet Phone Number | 1 (214) 576-3272 |
| Average Hold Time | More than 30 min |
| Average Calls duration | 1 minute |
| Most Popular BlackPeopleMeet Email Address | customer-care@support.blackpeoplemeet.com |
| BlackPeopleMeet Live Agent Availability | 33% of callers successfully reach a real person |
| Issue Resolution Rate | Low (7% reported full resolution) |
| BlackPeopleMeet Customer Service Rating | 3.5 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 67% phone, 33% email |
| Common Reasons for Contact | Account, activation/ cancellation, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to BlackPeopleMeet | Email, phone number or first and last name |
Call Volume by Day
Contact Information
BlackPeopleMeet Website:
BlackPeopleMeet Help Center:
Corporate Office Address:
People Media, Inc.
8750 N. Central Expressway Suite 1400
Dallas,
Texas
75231
United States
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 7:00pm
Mailing Address:
People Media, Inc.
Attn: Cancellations
P.O. Box 25472,
Dallas, TX 75225
Fax:
+1 214-853-4309
Summary of BlackPeopleMeet Customer Service Calls
10.5K
TOTAL
CALLS
CALLS
01:12
AVG CALL
DURATION
DURATION
7%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call BlackPeopleMeet?
Account Question:
- “Remove last name on profile”
- “Because I don't want them going into my account taking anymore money out of my account. I want to close my account with black people. Com. N”
- “I am having an issue logging in and I'm paying for a subscription and cannot login into”
Activation/ Cancellation Question:
- “Unable to cancel my subscription. I have been charged again”
- “Two cancel my subscription”
- “Need to cancel subscription”
Payments and Charges Question:
- “Stop trying to get payment I cancel my prescription”
- “Unauthorized charge”
- “You charging me itook off charging me”
Request for Information Question:
- “About a subscription”
- “Terrible support”
- “How much is it for a month”
Refund Question:
- “*** no never talked to anyone. You guys are delusional. Black People Meet needs to refund me my money for March. I paid then they cancelled.”
- “Refund my money”
- “Refund”
Website/ Application Question:
- “I want to report someone that scammed me on your website”
- “I want to report a scammer that was on your website”
- “Cannot get into the site”
Product/ Service Question:
- “Problem with my account”
- “Area distance not working”
- “Unable to gain access”
Cards Question:
- “My gift card not going through”
- “Card rejected”
- “Why yall trying to tale money off my card”
Staff Question:
- “Not receiving a service”
- “I'm not paying for no services”
- “My service has been disconnected for some reason and I paid for the service just a week ago maybe less I would like a refund”
Return/ Replace Question:
- “Name change”
- “Change my location of search”
- “Cannot pay and Cannot change location from Las Vegas to Phoenix”
Shipping and Delivery Question:
- “I believe there’s an issue with my location as I only receive correspondence from individuals outside of my state. Location should be West Bloomfield, MI 48323”
- “Cannot get the right answer every time I contact your customer service”
- “To get the app to open up. I called it said no calls being accepted. The emails are not being answered.”
Other Question:
- “You have taken money you most certainly shouldn't have”
- “Termination”
- “Block”
Compare BlackPeopleMeet Customer Service To
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BlackPeopleMeet