Contact BlackPeopleMeet Customer Service
How to Reach a Person at BlackPeopleMeet
Verified Contact Information
Customer Service Number:
-
1-310-759-9579IVR / Automated System Only (No Human Option)
Legal:
-
1-214-576-3272DMCA Inquiries
Customer Service:
customercare@support.match.com
App Support
customer-care@support.blackpeoplemeet.com
Legal:
copyright@match.com
Copyright Infringement Inquiries
Media:
BlackPeopleMeet Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular BlackPeopleMeet Phone Number
1 (214) 576-3272
Average Hold Time
More than 30 min
Average Calls duration
1 minute
Most Popular BlackPeopleMeet Email Address
customer-care@support.blackpeoplemeet.com
BlackPeopleMeet Live Agent Availability
33% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
BlackPeopleMeet Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular BlackPeopleMeet Phone Number | 1 (214) 576-3272 |
| Average Hold Time | More than 30 min |
| Average Calls duration | 1 minute |
| Most Popular BlackPeopleMeet Email Address | customer-care@support.blackpeoplemeet.com |
| BlackPeopleMeet Live Agent Availability | 33% of callers successfully reach a real person |
| Issue Resolution Rate | Low (7% reported full resolution) |
| BlackPeopleMeet Customer Service Rating | 3.6 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 67% phone, 33% email |
| Common Reasons for Contact | Account, activation/ cancellation, payments and charges |
| Customer Effort Score | High Effort |
| Prepare before the call to BlackPeopleMeet | Phone number, email or first and last name |
Contact Information
BlackPeopleMeet Website:
BlackPeopleMeet Help Center:
Corporate Office Address:
People Media, Inc.
8750 N. Central Expressway Suite 1400
Dallas,
Texas
75231
United States
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 7:00pm
Mailing Address:
People Media, Inc.
Attn: Cancellations
P.O. Box 25472,
Dallas, TX 75225
Fax:
+1 214-853-4309
Summary of BlackPeopleMeet Customer Service Calls
10.5K
TOTAL
CALLS
CALLS
01:07
AVG CALL
DURATION
DURATION
7%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call BlackPeopleMeet?
Account Question:
- “Unblock account”
- “Subscription”
- “Locked out of my profile. Not getting a reset email”
Activation/ Cancellation Question:
- “Want to cancel”
- “To Cancell subscription upon deadline date”
- “Unable to cancel my subscription. I have been charged again”
Payments and Charges Question:
- “Charged my card”
- “You charged my card and I already cancelled my subscription”
- “You took my payment of 59 dollars and I'm not on the site anymore”
Request for Information Question:
- “I would like to talk to a live agent”
- “About a subscription”
- “Terrible support”
Refund Question:
- “Refund”
- “*** no never talked to anyone. You guys are delusional. Black People Meet needs to refund me my money for March. I paid then they cancelled.”
- “Refund my money”
Website/ Application Question:
- “I uploaded my photo yesterday. The site is asking me to send more pictures. However, this picture is very clear and I tried to add other pictures in the site. Will not let me can you assist, please.”
- “I want to report someone that scammed me on your website”
- “I want to report a scammer that was on your website”
Product/ Service Question:
- “I disconnected the service over a month ago but I’m still being charged.”
- “Can’t access app”
- “Problem with my account”
Cards Question:
- “My gift card not going through”
- “Card rejected”
- “Why yall trying to tale money off my card”
Staff Question:
- “Not receiving a service”
- “I'm not paying for no services”
- “My service has been disconnected for some reason and I paid for the service just a week ago maybe less I would like a refund”
Return/ Replace Question:
- “Can’t change the radius’s settings”
- “Name change”
- “Change my location of search”
Shipping and Delivery Question:
- “I believe there’s an issue with my location as I only receive correspondence from individuals outside of my state. Location should be ***”
- “Cannot get the right answer every time I contact your customer service”
- “To get the app to open up. I called it said no calls being accepted. The emails are not being answered.”
Other Question:
- “Text is to small”
- “Cannot read messages”
- “You have taken money you most certainly shouldn't have”
Compare BlackPeopleMeet Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
BlackPeopleMeet